Our Policy

Cancellation Policy

Life Happens- we understand!

Our spa is home to a collective of independent service providers, and each professional manages their own schedule, services, and booking policies. Out of respect for our providers and other guests, we kindly ask that any cancellations or appointment changes be made at least 24 hours in advance.

Appointments canceled with less than 24 hours’ notice may be subject to a cancellation fee determined by your service provider. No-show appointments may be charged up to 100% of the scheduled service amount.

Please note that late arrivals may result in a shortened session in order to remain on schedule for the following appointments.

By booking an appointment, you acknowledge and agree to the individual policies of your selected provider. If you have questions regarding a specific cancellation policy, please contact your provider directly.

We truly appreciate your understanding and support of our small business professionals

Client Conduct

Heavenly Reflections Day Spa reserves the right to refuse service to anyone at any time for inappropriate, unsafe, or disrespectful behavior.

Heavenly Reflections Day Spa maintains a zero-tolerance policy regarding inappropriate conduct, harassment, or any solicitation toward our staff or guests.

If a client behaves in a manner that violates these policies, the session will be terminated immediately, the full service fee will be charged, and the client may be permanently refused future services and appointments at Heavenly Reflections Day Spa.